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Lead - SD Management

Contract Type:

Brick and Mortar

Location:

Chennai, TN, India - //TN

Date Published:

08-25-2025

Job ID:

REF33462J

Company Description:

Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a  Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

Job Description:

 

Responsibilities

  • Executing data entry/maintenance within the systems
  • Navigating freight movement applications and production systems and obtain appropriate information
  • Following decision trees to identify relevant data/next steps for processing
  • Managing exceptions per prescribed escalation paths
  • Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
  • Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
  • Meet or exceed expectations set for daily transaction productivity and quality measures.

 

Requirements

  • Read & comprehend English.
  • Quick learner and ability to work in a fast-paced environment and SLA-driven.
  • Excellent communication skills and attention to detail and accuracy.
  • Multi-task by navigating through multiple applications with dual monitors.
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.

 

Advantage

  • Customs Brokerage and Freight Forwarding knowledge.
  • Knowledge of Supply Chain, Logistics, or International Business
  • Smart with technology (EDI, Web Applications, Microsoft Apps)
  • Good communicator and prioritization.
  • Problem solving skills.

 

Schedule:

  • Night / Rotational Shifts

 

Qualifications:

Any Graduate

Additional Information:

All your information will be kept confidential according to EEO guidelines.

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