Company Description:
Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a Customer Support & Sales - Chat Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Responsibilities
- Executing data entry/maintenance within the systems
- Navigating freight movement applications and production systems and obtain appropriate information
- Following decision trees to identify relevant data/next steps for processing
- Managing exceptions per prescribed escalation paths
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or customer profiles.
- Ask for clarification any time if unsure on how to execute certain task that is not included in the standard operating procedures (SOP) or process.
- Meet or exceed expectations set for daily transaction productivity and quality measures.
Requirements
- Read & comprehend English.
- Quick learner and ability to work in a fast-paced environment and SLA-driven.
- Excellent communication skills and attention to detail and accuracy.
- Multi-task by navigating through multiple applications with dual monitors.
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
Advantage
- Customs Brokerage and Freight Forwarding knowledge.
- Knowledge of Supply Chain, Logistics, or International Business
- Smart with technology (EDI, Web Applications, Microsoft Apps)
- Good communicator and prioritization.
- Problem solving skills.
Schedule:
- Night / Rotational Shifts
Qualifications:
Any Graduate
Additional Information:
All your information will be kept confidential according to EEO guidelines.
