Company Description:
Join Sutherland Bulgaria and Represent a Leading Airline!
Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.
This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.
Job Description:
- Assist passengers primarily via phone
- Manage flight bookings, changes, and cancellations
- Provide information on flight schedules, pricing, and services
- Handle customer queries with empathy and professionalism
- Use ticketing systems and internal tools effectively
Qualifications:
- Fluent French (B2 level or higher) and English (B2 level or higher)
- Excellent communication and problem-solving skills
- Previous experience with airline reservation software is an advantage
- Strong attention to detail and customer care orientation
- Ability to work remotely and independently
- Flexibility to work on day/late shifts
- Flexibility to work in a dynamic, multicultural environment
Additional Information:
What We Offer:
- Fully remote position (equipment provided)
- Long-term contract with stability
- 21 paid vacation days
- Health and life insurance
- Food vouchers & travel allowance
- Full-time position with flexible shifts: day and late shifts
- Ongoing training and career growth opportunities
- Friendly, supportive team and employee recognition programs
