Job Description:
Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.
Key Responsibilities:
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Handle inbound voice calls and live chat support for international customers
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Provide end-to-end customer support, query resolution, and issue handling
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Perform upselling and cross-selling of products and services
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Meet CSAT, quality, sales, and productivity targets
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Ensure high standards of customer experience and compliance
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Accurately document interactions in CRM systems
Required Skills:
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International BPO Customer Service
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Inbound Voice Process
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Chat Support / Blended Process
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Sales, Upselling & Cross-Selling
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Customer Support Executive
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Customer Care / Customer Experience
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Excellent English Communication (Verbal & Written)
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North America Process / US Shift
Eligibility Criteria:
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1 / 3 years experience in International BPO (Customer Service / Sales)
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Strong communication skills for both voice and chat processes
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Comfortable working in Night Shifts / US Shifts / North America Time Zone
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Male candidates from Indore, Kolkata, Delhi, Jaipur
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Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
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CTC: Up to ₹5 LPA
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Stable role with a leading global BPO company
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
Qualifications:
Any Graduate
Additional Information:
All your information will be kept confidential according to EEO guidelines.
