Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description:
Sutherland is seeking an air travel industry-savvy GDS (Sabre) Trainer to join one of our growing travel programs in Cairo. The Trainer will have a passion for air travel along with working knowledge of the Sabre platform while leading a team to ensure the highest level of customer experience.
As a Trainer, you will:
- Enable and guide: Deliver and evaluate soft & technical skills training on all aspects of client training. (Sabre platform)
- Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and BQM training for the program.
- Supervise and coach learners in nesting & BQM type environments.
You'll also train new hires (luxury air travel sales/representatives) ensuring they are 100% equipped to carry out the following activities with white glove service while meeting and exceeding sales targets:
- Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.
- Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested.
- Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time.
- Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.
- Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour
- Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent
- Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.
Qualifications:
What You’ll Need:
- 2+ years of training facilitation experience within the air travel industry (luxury travel sales preferred)
- Ability to enable, guide, evaluate & deliver soft & technical skills training on all aspects of client training.
-
GDS tools training experience is a must (Sabre)
-
Deep passion for luxury air travel and knowledge
-
Polished, articulate communicator with emotional intelligence and active listening skills
- Comfortable in a dynamic, fast-paced, collaborative environment
Additional Information:
All your information will be kept confidential according to EEO guidelines.
