Company Description:
Delivering Digital Outcomes. Driving Real Impact.
Sutherland is the preferred digital transformation partner for iconic brands worldwide, unlocking new value for their business, people, and customers.
We are seeking skilled Technical Support Specialists with a strong troubleshooting background to deliver exceptional customer experiences. This role requires technical knowledge, strong problem-solving skills, and the ability to support customers with a wide range of device, network, and service issues.
Job Description:
As a Technical Support Specialist, you will:
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Troubleshoot and resolve issues related to network coverage, device software/hardware, mobile broadband, and device setup/use
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Provide clear, respectful, and solution-focused customer support
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File and track technical trouble tickets in collaboration with internal teams
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Meet or exceed department quality and productivity standards
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Stay up to date on systems, tools, and processes through ongoing training
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Support teammates by sharing knowledge and assisting with technical questions
Qualifications:
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Technical/troubleshooting background
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Experience in a call center or customer service environment
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Ability to multi-task and navigate multiple systems effectively
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Strong communication skills, with a focus on clarity and customer education
Additional Information:
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
