Company Description:
Are you ready to make an impact? Sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting HRSS operations across the LATAM region, with a focus on Mexico and Colombia. As a Global HR Shared Services Sr Specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. If you are a detail-oriented, proactive professional with a passion for HR processes and commitment to excellence, we want you on our team!
Job Description:
Global HR Shared Services Sr Specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the HR Shared Services team. This role collaborates with digitization, process improvement, and the implementation of Robotic Process Automation (RPA) to enhance efficiency and service delivery. The position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries.
Key Responsibilities:
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Collaborate with projects aimed at enhancing GHRS processes through digitization, automation (RPA), and continuous improvement initiatives.
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Process GHRS tickets including but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others.
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Identify opportunities to streamline operations and improve service delivery metrics across the global HR shared services function.
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Conduct regular audits to ensure team adherence to internal policies, procedures, and compliance with company and regulatory standards.
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Act as an escalation point for complex GHRS tickets.
Qualifications:
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Bilingual Communication: Strong verbal and written communication skills in both English and Spanish, with the ability to effectively collaborate with global stakeholders and provide support across regions.
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HR Shared Services or similar expertise: Experience in Global HR Shared Services or similar processes, with the ability to handle complex transactional and operational requests.
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Analytical Precision: High level of attention to detail and critical thinking to ensure the accuracy and integrity of HR data and transactions, contributing to compliance and operational excellence.
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Discretion & Integrity: Proven ability to handle confidential and sensitive information with professionalism, sound judgment, and ethical responsibility.
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Technical Proficiency: Proficiency in SAP SuccessFactors (or similar platforms) and Excel, with the capability to manage, analyze, and present data to support decision-making and process improvements.
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Problem Solving & Initiative: Demonstrated ability to independently resolve complex issues, recommend process enhancements, and contribute to continuous improvement initiatives within the HRSS environment.
Additional Information:
Why Join Us
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Drive Meaningful Impact: As a Sr. Specialist, you will play a key role in driving operational excellence within GHRS. Your expertise will directly influence the efficiency, quality, and compliance of HR services across the LATAM region and beyond.
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Professional Growth: Take your career to the next level with opportunities to lead initiatives, contribute to cross-functional projects, and engage in continuous learning through training, system enhancements, and global collaboration.
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Global Collaboration: Be part of a high-performing, diverse, and inclusive team that values your insight and encourages innovation. You'll work closely with colleagues across regions and functions, expanding your perspective and professional network.
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Strategic Contribution: This is a unique opportunity to join a Global HR Shared Services organization during a time of transformation. Your input will shape how we deliver value to the business and support our employees worldwide.
If you're a proactive and analytical HR professional who thrives in a dynamic, fast-paced environment, we’d love to connect with you.
Apply today and help shape the future of GHRS with us.
