Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Be part of something bigger at Sutherland.
We're on the lookout for a Senior Operations Manager
who’s passionate about strategic leadership, data-driven decision making, and empowering high-performing tech sales teams. If you're a forward-thinking leader who thrives in fast-paced environments, this is your opportunity to make a lasting impact.
What You’ll Do:
- Drive performance and elevate service delivery to meet client and customer expectations
- Develop effective strategies through data insights and operational expertise
- Collaborate with internal and external stakeholders to keep pace with updates and initiatives
- Lead and inspire teams through structured coaching, training, and development
- Champion compliance and operational excellence across all touchpoints
Qualifications:
What We’re Looking For:
- Bachelor’s degree preferred (but not required)
- 6+ years of experience in BPO/Tech Sales, including 2-3 years in leadership roles
- Solid analytical and problem-solving abilities
- Excellent Microsoft Office proficiency
- Strong communication and stakeholder management skills
- Willingness to work night shifts and flexible schedules
Additional Information:
Internal Qualifications:
- Must have PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- With proven Tech Sales Leadership Experience
- Willing to work onsite in Clark
