Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description:
POSITION RESPONSIBILITIES
- Working closely with the business, designing and implementing Sutherland’s global talent strategy to enable growth for both the organization and its employees.
- Support and drive the talent management technology practice, leveraging our current systems (SeekOut and others) for career development, talent intelligence and talent redeployment.
- Analyze the market and stay up to date with trends and innovation in the HR Tech space, being responsable for identifying, selecting and implementing new technology as needed.
- Identify talent requirements across the organization through forecasting, skills/gap assessments, identification of critical roles and succession planning needs. Help the business identify the skills needed for the future, partner with Learning and Talent Development to deploy the required learning and certification programs.
- Talent pool management, including tracking the employee bench for your designated programs. Partner with Talent acquisition, Geo HR, WFM, Service Delivery leaders and others to facilitate talent redeployment.
- Talent profiling and matching the available talent pool with open positions through skills and experience by using our technology stack.
- Employee retention, including advicing and coach employees on career growth and development opportunities, participate in offboarding initiatives (including the formal offboarding process along with Geo HR) to mitigate attrition and promote internal growth.
- Co-design change management initiatives with our head of Change Management, ensuring adoption and utilization of platforms and prorams.
- As Sutherland continues to reinvent itself, work with senior management to make sure the organization design aligns with the business strategy and budgeted costs. Stay current on organization design trends and movements.
- Implement the behavioral competency framework and align with talent assessment, performance management, talent acquisition (e.g., Interview assessments, Job Descriptions), performance appraisals, and total rewards.
This role will be responsible for:
- Supporting the implementation of our intenral talent marketplace company-wide, being a Talent Enablement owner for each roll-out (horizontal, vertical or other designated group in the company).
- Completing a skills taxonomy exercise for every vertical and group in the company under the scope of the SeekOut implementation. Understand what are the skills required to be successful today, and what are the roles and knowledge needed to future-proof the organization.
- Designing and rolling out skills-based development plans, to achieve the objectives required by each vertical leader, and promote internal growth and development vs. external talent acquisition.
- Overseeing the application of career mobility and redeployment use cases for each iteration as well, building the framework and plan to keep a sustainable model moving forward.
KPIs:
- Successfully completing the skills mapping exercise for every vertical/horizontal.
- Skills attainment rate for every iteration.
- Learning completion rate.
- Time to competency.
- Build vs. buy.
Qualifications:
o 5+ years of Talent Management, Career Development or comparable experience in the IT/ITES/BPO/Professional Services industry, including experience in Talent Acquisition.
o Experience working in the Insurance, Banking or Financial Services sectors.
o Global mindset, and expertise in building successful, engaged Talent Management programs.
o Experience supporting, implementing or driving technology programs, and leveraging platforms primarily in the areas of Talent Development, Redeployment, Internal Mobility and Internal Talent Marketplace.
o Exceptional people and communication skills with openness to ideas, the ability to persuade and feedback from others; excellent collaboration & relationship building skills.
o Experienced in implementing employee development and learning programs.
o Passionate about talent management and generating a diverse, capable, smart, engaged workforce.
o Thrives in a dynamic, fast-paced, highly-matrixed environment and can execute amid changing priorities.
o Strong interpersonal, relationship-building, and negotiating skills.
o MBA or other HR graduate level degree preferred.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
