Company Description:
Build Your Career with Sutherland
Looking for a job that fits your lifestyle while offering long-term career opportunities?
At Sutherland, you'll join a global leader in Customer Experience, working with one of the world's leading consumer technology brands. Whether you're starting your career or looking for a fresh challenge, we'll provide the training, support, and development you need to succeed.
No previous technical support experience? No problem—we'll teach you everything you need to know.
Job Description:
What You'll Do
- As a Customer Experience & Technical Support Advisor, you'll help Spanish-speaking customers get the most from their devices and smart technology.
- Your day-to-day will include:
- Providing support via phone and email in Spanish and English.
- Assisting customers with product setup and troubleshooting.
- Resolving connectivity and basic technical issues.
- Delivering an outstanding customer experience on every interaction.
Qualifications:
What We're Looking For
- Spanish proficiency at B2 level.
- English proficiency at B2 High (B2H) / C1 level.
- Excellent communication and customer service skills.
- Interest in technology and consumer electronics.
- Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
- Positive attitude and willingness to learn.
- Availability to work from our office in Sofia.
- Schedule: Monday to Sunday, between 10:00 and 19:00.
Additional Information:
Why Join Us?
- Choose the schedule that suits you: 6, or 8-hour shifts.
- Permanent employment contract.
- Competitive salary.
- Fully paid training.
- 21 days of paid annual leave.
- Additional health and life insurance.
- Meal vouchers.
- Company-paid lunch in the office three days per week.
- Employer-sponsored professional certifications to boost your skills and career.
- Clear career progression and internal promotion opportunities.
- Modern office, supportive colleagues, and an international work environment.
