Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.
Job Description:
The Client Project Manager is a key member of the Lytx Implementation Team, responsible for supporting the successful delivery of client program and installation deployments. This role plays a hands-on part in building and maintaining project plans, monitoring progress, escalating issues, and ensuring internal and client stakeholders remain aligned. The Client Project Manager I contributes directly to improving the client experience and operational outcomes by applying best practices in project coordination, documentation, and communication.
Key Duties and Responsibilities:
- Collaborate with cross-functional teams to execute project milestones, ensuring timely delivery of deployment activities across multiple client programs.
- Build and maintain structured project plans, track dependencies, monitor risks, and document key updates.
- Facilitate internal and external status calls, prepare meeting materials, and manage follow-ups to drive progress and accountability.
- Use reporting tools and templates to track and communicate project metrics, timelines, and issue resolution status.
- Identify project risks or bottlenecks and escalate appropriately, contributing to solutions that support momentum and client satisfaction.
- Maintain accurate records of project scope, changes, and communications to ensure alignment across teams and audit readiness.
- Support ongoing improvements to implementation processes, templates, and team documentation.
Qualifications:
- Bachelor’s degree or equivalent experience in project coordination, operations, or a client-facing role.
- 1-2 years of experience in a fast-paced, service-oriented or technical environment.
- Strong organizational skills and attention to detail.
- Clear and professional written and verbal communication skills.
- Ability to build positive working relationships across teams and with clients.
- Proficient in project planning tools and productivity platforms (e.g., Excel, Smartsheet, or similar).
- Familiarity with SaaS implementations, field service coordination, or client onboarding is a plus.
Additional Information:
This is an 100% onsite position in our Torre Krystal Facilities (Bogotá)
