Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
- Lead the Design & Development: Architect, design, and implement high-quality, scalable, and performant web UI applications and backend services using Vue.js and Node.js.
- Full-Stack Ownership: Take ownership of the entire software development lifecycle, from conception and design to deployment and ongoing maintenance.
- Architecture & Strategy: Contribute to and influence the technical roadmap, architectural decisions, and technology choices for our contact center platform.
- Cross-Platform Development: Develop and maintain applications that function seamlessly across Windows and Linux environments.
- Collaboration: Work closely with Product Management, UX/UI Design, and other engineering teams to understand requirements and deliver exceptional user experiences.
- Code Quality & Best Practices: Champion code quality, conduct thorough code reviews, and implement automated testing strategies to ensure robust and reliable software.
- Problem Solving: Identify and resolve complex technical challenges, proactively addressing potential issues and optimizing system performance.
- Innovation: Stay abreast of emerging technologies and industry trends, proposing and implementing innovative solutions.
Qualifications:
- Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Experience: 5+ years of progressive experience in software development, with a significant focus on full-stack web application development.
- Frontend Expertise:
- Vue.js: Deep expertise in building complex, scalable, and maintainable user interfaces with Vue.js.
- JavaScript/TypeScript: Strong proficiency in modern JavaScript (ES6+) and TypeScript.
- HTML5/CSS3: Advanced understanding of semantic HTML and modern CSS, including preprocessors (e.g., Sass, Less).
- State Management: Experience with state management libraries (e.g., Vuex, Pinia).
- UI Component Libraries: Familiarity with UI component libraries (e.g., Vuetify, Element UI, Ant Design).
- Backend Expertise:
- Node.js: Extensive experience developing robust, performant, and scalable backend services using Node.js.
- Frameworks: Proficiency with Node.js frameworks (e.g., Express.js, NestJS).
- RESTful APIs: Strong understanding of designing and consuming RESTful APIs.
- Database Skills:
- Relational Databases: “Must-have” strong knowledge of relational database principles, including schema design, normalization, SQL querying, indexing, and performance tuning. Experience with databases like PostgreSQL, MySQL, or SQL Server.
- Platform Experience: Proven experience developing and deploying applications on both “Windows and Linux” operating systems.
- Version Control: Proficient with Git and collaborative development workflows.
- Agile Methodologies: Experience working in Agile development environments (Scrum, Kanban).
- Problem-Solving & Analytical Skills: Excellent analytical and problem-solving abilities with a keen eye for detail.
- Communication: Strong verbal and written communication skills, with the ability to articulate technical concepts effectively to both technical and non-technical audiences.
Highly Desirable Skills and Experience:
- “Real-time Communication Technologies:” Experience with WebSockets, Socket.IO, or other real-time communication protocols for features like live chat, agent status updates, etc.
- “Call Center Workflows & KPIs:” Understanding of common contact center workflows (inbound/outbound calls, IVR, ACD, CRM integration) and key performance indicators (AHT, FCR, CSAT, NPS).
- “Cloud Platforms:” Experience with cloud platforms (AWS, Azure, GCP) and their related services for deployment and scaling.
Additional Information:
- Long-term job security with a permanent contract
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and paid breaks
- Competitive salary and clear career progression
- World-class on-the-job training
All your information will be kept confidential according to EEO guidelines.
