Company Description:
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist.
If you are a Dialer Lead looking for a global career, do not miss this opportunity!
Job Description:
Dialer Administrator gets to:
- Perform daily uploads, downloads, and importing of dialer schedules.
- Document activities for outbound dialer.
- Analyze dialer-output data to identify potential problems/issues.
- Run payment reports regularly
- Create and update dialing campaigns. Filter, list strategies and reports.
- Monitor and adjust performance of the dialer systems.
- Complete other duties as assigned by the markets.
Qualifications:
Our most successful candidates will have:
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge on a dialer system and auto-dialer operation/concepts
- Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data
- Basic understanding of database-design principles, data structures and optimizations
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Internal:
- Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
