Company Description:
Shape the Future of Learning at Sutherland
At Sutherland, we don't just deliver exceptional customer and business solutions, we create learning experiences that transform careers, empower teams, and drive business success. As a global leader in digital transformation and business process solutions, we are passionate about innovation, continuous improvement, and developing world-class talent.
We're building our talent pipeline for an Instructional Designer who thrives on creativity, collaboration, and innovation. If you're passionate about turning complex concepts into engaging, impactful learning experiences and enjoy working with diverse stakeholders in a fast-paced environment, we'd love to connect with you.
Job Description:
We are looking for a highly creative and detail-oriented Instructional Designer to join our Learning Design and Experience (LDEx) team.
In this role, you will own the complete learning lifecycle, from analyzing training needs and designing curriculum to developing learning materials, facilitating train-the-trainer sessions, and evaluating training effectiveness. You will create engaging learning experiences across classroom, virtual, self-paced, and e-learning environments.
This is an AI-forward role, where you will leverage generative AI and other AI tools throughout the instructional design process to accelerate content analysis, curriculum design, content development, and revisions, while maintaining accountability for instructional quality, accuracy, and learner outcomes.
Beyond course development, you will help solve business and performance challenges through innovative learning solutions that deliver measurable results.
Key Responsibilities
- Design end-to-end learning solutions using instructional design frameworks such as ADDIE, SAM, and Bloom's Taxonomy.
- Analyze business requirements, review content, and identify knowledge and performance gaps.
- Develop curriculum maps, learning paths, lesson plans, facilitator guides, learner materials, job aids, assessments, and e-learning content.
- Create learning solutions for instructor-led, virtual instructor-led, self-paced, and digital learning environments.
- Collaborate with subject matter experts (SMEs) to gather information, validate content, and ensure accuracy.
- Utilize AI tools to support content analysis, storyboarding, scripting, drafting, and content refinement while ensuring quality and compliance standards.
- Partner with cross-functional teams to deliver learning projects on time and according to project requirements.
- Conduct and support Train-the-Trainer (TTT) sessions to ensure successful implementation of learning programs.
- Coordinate training readiness requirements, including tools, systems, technology, and learning materials needed before deployment.
- Evaluate learning effectiveness using Kirkpatrick's Four Levels of Evaluation and recommend continuous improvements.
- Lead learning initiatives that address organizational, operational, or performance challenges.
- Manage multiple instructional design projects simultaneously while meeting quality and delivery expectations.
Qualifications:
Required Qualifications
- Bachelor's degree in Education, Instructional Design, Learning & Development, Communications, Psychology, Business, or a related field. Equivalent education and experience may be considered.
- At least 2 years of experience in Learning & Development, specifically focused on curriculum design, content development, and training delivery.
- At least 1 year of experience in customer service, technical support, or a BPO environment.
- Demonstrated experience applying instructional design methodologies such as ADDIE and SAM.
- Strong understanding of adult learning principles and learning theories.
- Experience creating training materials for one or more of the following:
- Instructor-led training (ILT)
- Virtual instructor-led training (VILT)
- Self-paced learning
- E-learning
- Experience conducting learning evaluations and measuring training effectiveness.
- Excellent written and verbal communication skills.
- Proven ability to collaborate with subject matter experts and diverse stakeholders.
- Ability to manage multiple projects and deadlines simultaneously.
- Experience using AI tools to improve instructional design and content development workflows.
Preferred Qualifications
- Experience facilitating training programs, workshops, or train-the-trainer sessions.
- Experience with e-learning authoring tools such as Rise 360, Storyline, or similar platforms.
- Exposure to Learning Management Systems (LMS).
- Familiarity with virtual learning platforms such as Microsoft Teams, Zoom, or Webex.
- Experience supporting telecom, retail, customer service, technical support, or similar industries.
- Knowledge of accessibility standards and inclusive learning design practices.
- Experience working with multimedia content including audio, video, and graphics.
- Professional certifications in Learning & Development, Instructional Design, ATD, CPTD, or related fields.
Additional Information:
What Success Looks Like
A successful candidate has experience taking a curriculum from initial analysis and design through development, implementation, train-the-trainer delivery, and learning evaluation. They can demonstrate how their learning solutions improved performance, solved business challenges, or enhanced learner outcomes.
Why Join Sutherland?
- Be part of a high-performing Learning Design and Experience team.
- Work on innovative, AI-powered learning initiatives.
- Design learning solutions that drive real business impact.
- Collaborate with industry experts and global stakeholders.
- Grow your expertise in learning strategy, instructional design, and emerging AI technologies.
Sutherland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
