Company Description:
At Sutherland, we believe work should be engaging, rewarding, and fun! We are a global leader in business process transformation, driven by a passionate team of innovators and problem-solvers. We are seeking an Engagement Associate Manager – “Dr Fun” to help us inspire, motivate, and celebrate our people through creative events, programs, and rewards. If you thrive in a dynamic environment, love to plan and execute memorable experiences, and are eager to make a tangible impact on employee engagement, we want you on our team!
Job Description:
The Role:
As our Engagement Associate Manager – “Dr Fun,” you will be the heartbeat of our Care and Services employee engagement initiatives. You will plan, coordinate, and execute a variety of events, contests, and rewards programs, ensuring every experience is memorable and drives a culture of recognition. You’ll collaborate with internal departments, external vendors, and international teams to create innovative, impactful engagement strategies.
What You’ll Do:
- Lead and manage Care and Services incentives, rewards, and recognition programs across local and international teams.
- Plan, execute, and market contests, events, and activities that drive engagement and align with organizational goals.
- Manage logistics, budgets, and vendor relationships to ensure seamless event delivery.
- Coordinate leadership schedules and communications for contests, events, and recognition programs.
- Track, report, and analyze engagement initiatives to continuously improve impact.
- Support creative needs including custom swag, rewards, and recognition materials.
- Facilitate employee surveys, drive participation in trainings and security modules, and support engagement council initiatives.
- Explore and propose innovative ways to enhance employee recognition and engagement programs.
- Collaborate across business units to integrate engagement programs with quarterly budgets and new product launches.
- Expand Care and Services initiatives internationally to ensure consistency across GoDaddy sites.
Qualifications:
What You’ll Bring:
- Must Haves:
- At least 2 years of employee engagement experience in a BPO environment
- Experience in a support role as an SME or Team Manager
- Strong Excel skills for reporting and data management
- Highly organized, detail-oriented, and goal-driven
- Nice to Haves:
- Knowledge of design tools for creating visual materials
- Coaching skills to mentor team members or volunteers
- Project management experience to oversee multiple initiatives simultaneously
Additional Information:
Internal Qualifications:
- Must have FY25 PDP score of Exceeds Expectations (4) or Outstanding (5)
- Tenure of at least 18 months
- No Active DA
- willing to work onsite in Shaw
