Company Description:
About Sutherland
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
Job Description:
Are you looking for a new job opportunity? We have the perfect one for you!
Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations. As we're in a period of growth, this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development, mentorship, and leadership training.
As a Customer Success Expert, you will play a significant role in managing post-sales customer relationships, focusing on driving onboarding, adoption, and education of our cloud solution offerings. Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers. You'll act as a leader, coach, and advisor, dedicated to delivering value to both customers and the organization.
Responsibilities:
- Guide customers through the onboarding process, ensuring a smooth and successful implementation of our products or services.
- Develop new and retain the existing customer relationships.
- Drive awareness and improve the utilization of the services within your customer set.
- Ensure customer satisfaction by addressing technical demands, acting as a point of contact, and collaborating cross-functionally.
- Become an expert on our products and services, stay up-to-date with new features and enhancements.
- Contribute to providing feedback for product advancement.
Qualifications:
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Additional Information:
Life@Sutherland:
- Competitive salary, regular shift.
- Social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Compliment Cards; Transportation Allowance.
- Team Building activities, Charity events and initiatives and many other company events.
- Internal trainings following the leading global standards.
- Great office locations and work at home option.
- Rewards and recognition programs.
