Company Description:
About Sutherland
At Sutherland, you’ll have the opportunity to work with great people on exciting projects for some of the world’s biggest global brands. You can develop new skills and gain professional experience in a supportive and dynamic environment.
Become part of one of our largest and most successful projects for a global leader in online shopping!
Due to our continuous growth, we are looking for motivated, customer-oriented individuals to strengthen our remote team!
We are looking for motivated, customer-oriented colleagues with very good German skills, who enjoy written communication via live chat and are flexible in their working hours.
Job Description:
YOUR TASKS:
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Responding to customer inquiries primarily via live chat or e-mail
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Assisting with questions about orders, accounts, products, and deliveries
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Using internal tools to resolve customer issues and guide them through minor technical problems
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Communicating professionally and courteously in accordance with our client’s standards
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Following established processes and quality guidelines
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Forwarding complex inquiries to the appropriate departments
Qualifications:
YOUR PROFILE:
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Very good German skills (at least B2 level), especially in written communication
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Good technical understanding and confident PC usage
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Quick comprehension, reliability, and accuracy in written communication
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Customer-oriented mindset, independence, and strong self-motivation
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Willingness to work flexible shifts – including evenings and weekends
Additional Information:
WE OFFER:
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100% home office – work from anywhere
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Flexible shift models: 4-, 6-, or 8-hour shifts – to suit your daily schedule
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Working hours between 08:00 a.m. and 01:00 a.m. – early, late, or in-between shifts available
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Attractive salary + monthly performance-based bonuses
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Comprehensive benefits package: health and social insurance, meal vouchers, transportation allowance
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Structured, paid onboarding and training according to international standards
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“Refer a Friend” employee referral program
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Virtual team events, games, and networking opportunities
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Various development opportunities in a growing international company
