Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
Customer Service Consultants in this role get to:
- Respond to customer inquiries regarding loan products and application status through phone and email channels
- Guide potential borrowers through the loan application process, explaining requirements and documentation needed
- Handle sensitive financial information with strict confidentiality and attention to detail
- Maintain accurate records of all customer interactions in our CRM system
- Escalate complex issues to appropriate departments while ensuring proper follow-up
- Identify and communicate trends in customer feedback to improve service delivery
- Data admin support by reading various documents and inputting information into our CRM and proprietary platform
Qualifications:
- High school diploma or equivalent; Associate's degree preferred
- 1 year of customer service experience, preferably in financial services
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Detail-oriented with excellent problem-solving abilities
- Experience with CRM systems (Salesforce) and multi-line phone systems
Additional Information:
All your information will be kept confidential according to EEO guidelines.
