Company Description:
Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.
Job Description:
Responsibilities:
- Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
- Collaborate with the client to develop content strategies that align with our business objectives and target audience.
- Leverage existing SOPs and troubleshooting documents to author customer facing articles and decision trees.
- Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
- Able to comprehend and write content and align to client tone of voice.
- Author and format content in DITA using Oxygen XML editor or other DITA XML based tools.
- Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
- Create new templates, if required, to author different article types.
- Streamline processes and build flowcharts where applicable.
- Meet deadlines and manage multiple projects simultaneously.
Qualifications:
Our most successful candidates will have:
- Exceptional writing, editing, and proofreading skills with a keen eye for detail.
- Experience doing research using multiple sources is an added advantage.
- Excellent command of the English language and strong communication skills.
- Ability to meet deadlines.
- Graduate in English literature or related field is an added advantage.
- Experience with text-based AI, LLM models is an added advantage.
Additional Information:
Location: Chennai
