Company Description:
Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advance analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK. Leveraging this IP and combining it with our platforms, domain expertise, engineering and digital expertise and collaborative partnerships, we are a team of 40,000 delivering tailored services and solutions driving tangible results at scale for our clients.
Job Description:
Global Access Management – Revised Job Description
- Knowledge on ITIL tools like Service-Now & JIRA with good understanding on Service Catalog, Custom Request & automated approval workflows
- Maintain SLA based support on users getting appropriate access on the required tools and support the business in an efficient way
- Knowledge of Identity Management (Active Directory, Enterprise Directory, Single Sign-On).
- Knowledge of Access Management (lifecycle management - request / review / revoke, Privileged Access Management)
- Knowledge of user administration, authentication methods, file & group permissions and domain policies. Understanding of concepts like RBAC (Role Based Access Control), Identity Policies, Password Policies, Segregation of duties and approval workflows
- Supporting user accounts across applications running on various platforms like IBM-iSeries, Lotus Notes, Sybase PowerBuilder, SAP, SQL Administrator, Windows Active Directory, Outlook Exchange etc.
- Knowledge on the GDPR compliance & Group Security Standards.
- System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
- Creation/Support of E-mail accounts, support and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar etc.
- Knowledge of various network resources available to users like shared drives, SharePoint etc.
- Basic knowledge on user account administration on windows & SQL servers
- Excellent Communication and presentation skills
- Understanding on JML processes like onboarding, move and offboarding users
- Support on audit requirements
Qualifications:
Any Degree
Additional Information:
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
