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Technical Support Advisor Fluent in German and English (Remote, permanently based in Bulgaria)

Contract Type:

Temporary WAH

Location:

Sofia, Sofia City Province, Bulgaria - //23

Date Published:

04-30-2025

Job ID:

REF30140V

Company Description:

Elevate Your Career at Sutherland Bulgaria!

Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic  Technical Support Advisors  fluent in Dutch to support a leading global provider of online security solutions.

If you have a passion for delivering exceptional support, solving technical challenges, and want to grow within an international team of experts—this is the role for you!

    Job Description:

    🛡️  Antivirus Support Specialist

    • Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues  via phone and remote sessions.

    🧩  Problem Solver

    • Assist customers with product purchases, renewals, refunds, and account-related issues—ensuring smooth, high-quality service.

    🔧  Technical Expertise

    • Guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.

    Qualifications:

    Who We’re Looking For:

    • 🗣️  Fluency in German (B2H/C1 level)
    • 📝  Good English skills  (B2 level)
    • 🌟 Customer service experience is a strong advantage
    • 💻 Basic PC technical knowledge and multitasking skills
    • 🤝 Strong communication & relationship-building abilities
    • 😃 Positive, team-oriented attitude with a passion for helping others
    • 🎯 Ability to explain technical concepts in a simple, clear manner

    Additional Information:

    • Weekday-only working hours – enjoy your weekends
    • Permanent contract and long-term career stability
    • Work-from-home setup with company-provided equipment
    • Competitive salary and performance-based bonuses
    • Comprehensive onboarding with digital tools (eSignature)
    • 21 days paid leave annually
    • Additional health & life insurance coverage
    • Multisport card & wellness benefits
    • Employee assistance program with 24/7 psychological support
    • Gifts for life events (births, adoptions, etc.)
    • Frequent wellness & engagement activities
    • Access to certification programs and in-house learning
    • Vibrant recognition, discounts, and referral programs

    Apply Now
    Career Path
    Work at Home

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