Job Description:
Sutherland is seeking a detail-oriented and reliable person to join us as an Associate Manager - HR Shared Services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Duties and Responsibilities:
- Respond to complex employee and manager queries related to the employee lifecycle and post-separation
- Lead and support HR operational activities, ensuring accurate and timely service delivery
- Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations
- Monitor team performance, workflows, and service levels, driving continuous improvement
- Coach and support team members, sharing knowledge and best practices
- Analyze reports and identify opportunities to improve HR processes
- Support HR projects and perform additional tasks as required
- Maintain employee records, confidentiality, and compliance with company policies and NDA
Qualifications:
-
Respond to complex employee and manager queries related to the employee lifecycle and post-separation
- Lead and support HR operational activities, ensuring accurate and timely service delivery
- Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations
- Monitor team performance, workflows, and service levels, driving continuous improvement
- Coach and support team members, sharing knowledge and best practices
- Analyze reports and identify opportunities to improve HR processes
- Support HR projects and perform additional tasks as required
- Maintain employee records, confidentiality, and compliance with company policies and NDA
Additional Information:
- Additional health and life insurance coverage
- Generous annual leave
- Food vouchers and various discounts
- Competitive salary and clear career progression
- World-class on-the-job training
- Work in a cozy office
