Company Description:
Join Sutherland. Lead with Purpose. Grow with Impact.
Sutherland is looking for an engaging, results-driven Team Manager for Tech & Sales —a leader who thrives in fast-paced environments, inspires high-performing teams, and turns challenges into growth. If you're passionate about people development, performance delivery, and driving success through strategy and execution, this role could be your next big leap.
Here, you’ll work with talented, motivated individuals who bring passion to the work they do every day. Grow your leadership career with us and be part of a company that values ideas, performance, and the power of collaboration.
Job Description:
What You’ll Do & Lead
As a Team Manager, you’ll be at the core of performance, motivation, and customer success. You’ll get to:
Drive Business Outcomes
Lead performance initiatives across productivity, utilization, sales KPIs, attendance, attrition, and more—ensuring the team hits targets and your metrics reflect excellence.
Oversee Operations & Admin Efficiency
Own workforce processes including attendance tracking, queue oversight, and progressive coaching.
Develop & Empower People
Coach, mentor, and shape a high-performing team through training, feedback, and individual development strategies.
Build Strong Relationships
Engage with clients, leaders, and frontline teams—understanding needs, resolving concerns, and improving service delivery.
Boost Motivation & Performance Culture
Execute recognition strategies, initiatives, and team programs that keep morale high and performance strong.
Improve Through Data-Driven Insight
Generate actionable plans based on reports, analysis, and observation to optimize outcomes and support business direction.
Elevate Brand Reputation
Ensure excellence in service quality, customer experience, and delivery—becoming a standard-setter for Sutherland leadership.
Communicate with Clarity
Prepare clear, timely, and accurate reports to ensure alignment and informed decision-making at leadership levels.
Qualifications:
What Sets You Up for Success
We’re looking for leaders who bring both skill and passion. You’ll stand out if you have:
- Experience in Tech Sales
- Bachelor's Degree (or equivalent experience)
- Strong leadership presence and decision-making ability
- Excellent communication—written, verbal, and interpersonal
- Customer-centric work ethic and service mindset
- Time-management mastery with ability to balance multiple priorities
- Proactive, collaborative, team-first attitude
- Internal Candidates:
- Tenure of at least 12 months
- Clear DA for the past 6 months
- FY25 PDP of Exceeds Expectations (4) or Outstanding (5)
- Completion of TMU Phase 1 required,
Additional Information:
Lead the Change. Build Success. Grow with Us.
If you're ready to drive performance, enable people to win, and grow your leadership career with one of the industry’s most dynamic teams— we want to meet you.
Apply now and let’s build success together. 🚀
