Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded over 37 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
A Sr. Associate Manager of Digital Consulting helps clients improve digital performance by analyzing their needs, developing and implementing digital strategies, managing projects, and monitoring performance against KPIs. Key responsibilities include understanding client goals, using data and technology to drive efficiency, managing project lifecycles, and communicating recommendations to stakeholders. Successful candidates possess strong analytical, communication, and project management skills, with experience in areas like digital marketing, data analytics, and cloud solutions.
Key Responsibilities
- Lead and deliver end-to-end process re-engineering initiatives, Customer Care, and back-office operations functions, applying design thinking, Six Sigma, industry best practices and other problem solving techniques.
- Partner with clients to design and implement digitally agile, value-driven strategies that align with business goals.
- Develop high-quality, executive-ready PowerPoint presentations and supporting materials to influence decision-making at senior levels.
- Apply UI/UX design principles (where relevant) to improve customer and employee journey experiences, ensuring human-centric outcomes in digital transformations.
- Manage digital consulting projects, including planning, governance, execution, and reporting, ensuring alignment with KPIs.
- Conduct market and best-practice research to identify efficiency opportunities and emerging technology solutions.
- Build strong client relationships by serving as a trusted advisor and ensuring consistent delivery excellence.
Qualifications:
- 2 to 3 years of experience related with client project delivery in a consulting role.
- Must be multilingual capability English, French and German – first preference OR English, French and Spanish
- Demonstrated expertise in process re-engineering, operational assessments, and business process optimization.
- Proficiency in building executive-level presentations in PowerPoint with strong storytelling and data visualization skills.
- End-to-end project implementation experience in one or more of the following areas: Cloud ERP, EPM, or CRM offerings.
- Exposure to UI/UX principles or experience working alongside design teams is a plus.
- Excellent communication skills — oral and written — and interpersonal skills needed to quickly establish relationships of trust and collaboration.
- Proven ability to contribute on multiple projects of differing scale and duration.
- Willingness and ability to travel up to 40% of the time to client sites across geographies (local and international).
- Strong analytical, problem-solving, and project management skills.
Additional Information:
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
