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Company Description:

We are  One Sutherland  — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

NiCE employees are highly motivated, self-starters who thrive on achieving success after success for our customers.  NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance.  To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving.  We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers.  This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.

Job Description:

SUTHERLAND is seeking to hire technical, hands-on, customer-focused Engineers to join our Application Managed Services global team. We require professionals with a strong interest in delivering the latest Actimize solutions within a culture that promotes autonomous and productive teams.

The Software Integration Engineer role demands a high level of technical expertise and operational excellence. Key responsibilities include:

1. Management of end-to-end lifecycle of Actimize-related operations across diverse client environments.
2. Execution and oversight of daily batches and services for critical solutions including SAM, CDD, WLF, and IFM.
3. Primary responsibility for investigating and resolving complex issues such as batch failures, database bottlenecks, and functional discrepancies.
4. Implementation of process innovations and system resilience improvements, including automation of manual tasks and streamlining of report generation.
5. Proactive monitoring and management of server health, memory utilization, and real-time streams to ensure optimal system performance.
6. Maintenance of comprehensive documentation, incident tracking, and knowledge base contributions through the customer support portal.
7. Collaboration with clients for solution upgrades, patch deployments, and system tuning in non-production environments.
8. Serve as a technical liaison between client stakeholders and internal support teams, including participation in rotational on-call support as required.
9. Evaluation of new requirements and translation into robust system specifications.
10. Configuration, customization, and rigorous testing of solutions using SQL and Actimize software to meet stringent technical standards.
11. Active participation in peer code reviews and mentoring of junior engineers.
12. Provision of accurate effort estimations for upcoming projects.
13. Continuous learning and articulate communication of complex technical concepts through clear diagrams and high-quality code.

This position requires a dedicated approach to problem-solving, the ability to work under pressure, and a commitment to maintaining the highest standards of technical accuracy and operational efficiency.

Qualifications:

Essential Qualifications:

• Bachelor's degree in Computer Science or a related field
• 4-7 years of professional experience in software development
• Demonstrated proficiency in Java/J2EE development
• Extensive knowledge of web technologies, including JavaScript, jQuery, HTML, and Web services/APIs
• Proven expertise in database management, specifically MS SQL and/or Oracle
• Comprehensive understanding of Windows and Linux operating systems
• Strong analytical and problem-solving skills, with the ability to identify root causes of performance issues
• Excellent verbal and written communication skills in English
• Minimum of 3 years of experience in a software company or consulting role

Technical Proficiencies:

• Advanced troubleshooting skills
• In-depth knowledge of operating systems (Windows/Linux)
• Proficiency in XML and XSL technologies
• Ability to effectively manage high-pressure situations and maintain operational efficiency

Preferred Qualifications:

• Prior experience with Actimize solutions
• Familiarity with cloud platforms (AWS/Azure) and containerization technologies
• Knowledge of Cassandra database systems
• Experience with Tableau or similar data visualization tools
• Background in scripting languages (Python, Shell script, PowerShell)
• Expertise in database tuning, particularly for Oracle or MS SQL
• Understanding of banking industry practices and regulations

Professional Attributes:

• Demonstrated ability to work proactively and collaboratively in a team environment
• Commitment to continuous learning and professional development
• Capacity to articulate complex technical concepts clearly and concisely

Note: Prior Actimize or banking experience is highly valued and will be considered a significant advantage for candidates.

Additional Information:

You will get to team up with highly talented and highly motivated engineers and architects, using the latest edge technology. As a part of this team, you will be working in a fast-paced environment deploying, monitoring, automating & supporting a highly scalable real-time critical platform(s) impacting, millions of individuals & Billions of dollars.