Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
Job Summary:
The Quality Control (QC) Lead will be responsible for ensuring the accuracy, completeness, and compliance of fiber network design deliverables produced by subcontractors and internal design teams. This role involves establishing QC standards, performing validation checks, conducting RCA (Root Cause Analysis) for design errors, and driving continuous improvement across the design delivery lifecycle. The QC Lead will work closely with project managers, OSP design engineers, and client teams to uphold quality benchmarks and operational excellence.
Key Responsibilities:
1. Quality Planning & Governance
- Develop and maintain HLD, LLD QC Charter, Quality Plan, and Pre-QC Checklist for fiber design projects.
- Define scope of quality reviews including design compliance, accuracy, and completeness validation.
- Establish quality metrics, defect categorization, and acceptance criteria aligned with client and industry standards (e.g., Telcordia, BICSI, or regional standards).
- Ensure design documentation complies with client-specific standards, data models, and submission formats (AutoCAD, ArcGIS, QGIS, IQGeo, ARAMIS, etc.).
2. Design Validation & Review
- Review and validate OSP design packages including route layouts, fiber schematics, splicing diagrams, and as-built updates.
- Verify accuracy of input data such as survey notes, ROW data, utility maps, and permitting documentation.
- Conduct layer checks, topology validation, symbol standards, and connectivity integrity verification within CAD/GIS systems.
- Identify errors or deviations in design deliverables and drive corrective action with subcontractor teams.
- Ensure completeness of BOMs (Bill of Materials), permit drawings, and construction packages prior to client submission.
3. Quality Analysis & Reporting
- Perform statistical quality analysis to track recurring defects and process gaps.
- Maintain a Quality Dashboard to monitor subcontractor performance and compliance trends.
- Conduct Root Cause Analysis (RCA) for high-impact errors and prepare Corrective & Preventive Action (CAPA) reports.
- Prepare and publish weekly and monthly quality summaries highlighting observations, error trends, and improvement actions.
4. Process Improvement & Automation
- Collaborate with engineering and process teams to standardize QC workflows and introduce automation tools(e.g., rule-based design validation scripts, Python-based QC macros, GIS topology validators).
- Develop and maintain standard QC templates and documentation libraries.
- Conduct training sessions for internal teams and subcontractors on quality guidelines, common design pitfalls, and new tool updates.
5. Stakeholder Coordination
- Act as a bridge between the design teams, field survey, and project management office (PMO) for quality escalation and resolution.
- Work with clients’ QA/QC teams to align on acceptance criteria and manage feedback loops.
- Support pre-deployment and post-QC audits during project milestones or client inspections.
Qualifications:
Education & Experience
- Diploma or Bachelor’s degree in Telecommunications, Civil Engineering, or related field.
- 10+ years of OSP/Fiber Design experience, with 4+ years in quality or audit functions.
- Prior experience with telco design / subcontractors or system integrators preferred.
Additional Information:
Soft Skills
- Excellent written and verbal communication skills.
- Strong collaboration and stakeholder management ability.
- Self-driven, detail-oriented, and process-focused.
- Ability to multitask in a fast-paced delivery environment.
Performance Metrics:
- % of design packages passed without rework
- QC turnaround time per design package
- Reduction in repetitive design errors
- Subcontractor quality index / performance score
- Timely RCA and CAPA implementation rate
