Company Description:
At our core, Sutherland is a relationship company conducting billions of digital and human interactions for our customers each day. By creating personalized, trust-based relationships with our employees we deliver great customer experiences. At Sutherland, we believe that intentional employee experiences define intentional customer experiences.
Job Description:
Key Responsibilities Include:
Security Audits & Inspections:
- Perform regular audits to ensure only authorized personnel access sensitive areas like the MDF room and bypass doors.
- Conduct routine checks of key zones to confirm they meet security policies and standards.
Access Control Management:
- Oversee the operation and maintenance of the approved Access Control and Intrusion Detection Systems.
- Monitor use of PINs and access cards; ensure deactivation upon termination.
- Validate access rights and ensure only appropriate personnel (e.g., local IT) have entry to restricted areas.
Surveillance & Monitoring:
- Confirm CCTV cameras are correctly placed and functioning.
- Ensure camera footage meets quality and retention standards.
- Prevent workstation screens from being visible on security footage.
Training & Compliance:
- Ensure new hires and authorized personnel receive security and data handling training.
- Coordinate training for guards.
- Conduct reviews with management to emphasize data protection and secure document handling.
Secure Disposal Oversight:
- Monitor document disposal practices, including use of approved third-party services or internal logging.
Testing & Reporting:
- Lead physical penetration tests and document outcomes.
- Ensure alignment of alarm response times with agreed SLAs.
- Review security reports from guard services to address issues promptly.
On-Site Presence & Badge Compliance:
- Enforce badge policies for associates, contractors, vendors, and visitors in Controlled Areas.
- Investigate any breaches in physical security and identify training needs or remediation steps.
This role is critical to maintaining a secure environment, ensuring compliance with client standards, and proactively addressing security vulnerabilities.
Qualifications:
- University degree (Business Administration or relevant).
- Preferred 3-year experience in security field.
- Excellent computer literacy is compulsory (MS Office; excellent knowledge of the Internet).
- Experience on audits and incident reporting processes.
- Familiarity with access control systems, CCTV operations, alarm systems, and security hardware.
- Basic understanding of data protection and secure document disposal procedures.
- Excellent organizational skills and ability to prioritize tasks.
- Willingness to work in a dynamic sphere with changing priorities.
- Excellent knowledge of the English – written and verbal.
- Attention to detail and precision.
- Loyalty and ability to work in a team.
Additional Information:
Life @ Sutherland:
- Competitive base salary
- Rewards, recognition programs and health insurance
- Training following the leading global standards for highest quality
- Structured working environment
- Career opportunities
