Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
- Lead and mentor a team of infrastructure professionals, ensuring seamless operations and customer support.
- Develop and implement infrastructure strategies aligned with organizational goals and industry best practices.
- Manage system availability, problem resolution, and continuous improvement initiatives.
- Collaborate with cross-functional teams to design and deploy scalable, secure, and efficient infrastructure solutions.
- Conduct infrastructure audits, manage budgets, and optimize costs while ensuring compliance with security standards.
- Provide 24/7 on-call support and adapt to changing work requirements as needed.
Qualifications:
- Bachelor of Science in Computer Engineering, Computer Science, or Electronics and Communications Engineering
- Strong technical knowledge in related business areas
- Excellent customer service skills with a commitment to delivering high-quality support
- Ability to work collaboratively and make decisions independently
- Adaptable to change and willing to work different shifts or locations as required
- Demonstrated leadership skills and ability to motivate others
Additional Information:
- MCP, MCSA,MCSE, ITIL Certification or equivalent preferred, with a minimum of 4 or 5 years of Experience in a relevant field.
- Familiar with Project Management and methodologies
- Technical experience with Windows Operating Systems, Active Directory, Cisco Networking, Virtualization technologies, Voice over IP and IP technologies, Antivirus systems, etc.
- Familiar with standard concepts, practices, and procedures within information technology.
