Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
**Responsibilities:**
- Develop strong customer relationships and serve as a trusted partner to a dedicated set of high-profile customers.
- Drive product adoption and maximize customer ROI through regular business reviews, success planning, and consistent engagement across our technology stack.
- Ensure customer satisfaction by addressing technical demands, facilitating issue resolution, and escalating concerns in a timely manner.
- Mitigate churn risk and maintain or grow monthly recurring revenue through proactive account management.
- Quarterback internal and external initiatives through project management and cross-functional collaboration with sales, support, professional services, and marketing.
- Identify expansion opportunities and advocate for customer needs to drive account growth and positive customer outcomes.
Qualifications:
**Qualifications:**
- 1+ years of experience in Account Management, Sales, Customer Success, or related role
- 1+ years in high-tech or telecommunications industry
- 2+ years in a B2B environment
- Proven ability to manage multiple priorities and deliver quality results on time
- Strong analytical, problem-solving, and solution-oriented mindset
- Excellent presentation and communication skills with fluency in English; ability to engage audiences from mid-level to executive level
- Demonstrated capability to lead cross-functional teams and resolve complex customer issues
Additional Information:
All your information will be kept confidential according to EEO guidelines.
