Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
About the Role
We are looking for a bilingual Credit Analyst with experience in credit operations, loan origination, underwriting, and credit risk to support Thredd’s clients. This role combines credit process knowledge with B2B account support, operational issue resolution, and ongoing client communication.
The successful candidate will manage multiple client accounts, investigate credit-related operational issues, and coordinate with internal teams to deliver accurate and timely resolutions that meet client expectations.
Key Responsibilities
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Support clients across credit operations, including loan origination, underwriting workflows, credit decisioning, credit risk processes, and collections.
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Manage a portfolio of B2B client accounts, balancing competing priorities and maintaining consistent follow-up on open issues.
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Investigate operational incidents, document findings, and coordinate escalations with engineering and other internal teams.
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Track support tickets through resolution using Jira or similar tools, providing clear updates on progress and outstanding actions.
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Support issues involving credit reporting agency integrations, APIs, and system configurations.
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Review system logs and interpret basic technical information to assist with troubleshooting.
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Participate in regular meetings with client subject matter experts to review issues, clarify requirements, and align on priorities.
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Maintain accurate records and resolution reports, ensuring service delivery meets agreed standards and client expectations.
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Communicate with clients in English and coordinate with internal teams in Spanish.
Qualifications:
Required Qualifications
- At least two years of experience in credit operations, lending support, or a related financial services role.
- Experience in loan origination, underwriting, and credit risk, with a solid understanding of credit processes and decisioning workflows.
- Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
- Ability to investigate issues, manage escalations, and follow through on resolution.
- Experience with Jira or similar ticketing platforms.
- Functional understanding of APIs and system integrations.
- Ability to read system logs and understand basic scripting or coding logic.
- English proficiency at B2 level or above, both written and spoken.
- Fluency in Spanish.
- Strong analytical, organizational, and communication skills, with close attention to detail.
Preferred Qualifications
- Experience with credit reporting agency integrations and collections processes.
- Familiarity with Postman, virtual desktop infrastructure (VDI), and system configuration logs.
- Experience working directly with engineering teams to resolve client issues.
