Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
Job Description:
• Collection of all accounts using various collections methods – outbound/inbound calls and e-mails.
• Reviewing open accounts from the daily report
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
• Provide customer service regarding sending statements, collection issues, process customer refunds
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
• Adherence to Control and Compliance
• Follow and update the Standard Operating Procedure (SOP)
• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction
Qualifications
Fluency in verbal and written communication in English language (B2 and above)
• Fair working knowledge in MS Office (Excel)
• Basic accounting knowledge if necessary
• Relevant BPO (Finance and Accounting) experience preferably
• Multi Lingual skillset would be an added value
What we offer:
• We offer competitive salary
• Standard working hours
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards program
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Career opportunities
• Work from home
• Team Building activities
