Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description:
Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Take the Lead: Monitor Work queues/e-mails as per defined sample plan and targets; report out any outage and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive KPI improvement initiatives across program; focus on SLA to meet the client satisfaction; to be able to meet the Shrinkage and Attrition goal set by the company; to be self- motivated to involve in self and team development.
Qualifications:
Our most successful candidates will have: - Overall Years of Experience and required Skill Sets: Minimum 2-4 years with hands on medical coding - Experience in supporting Self Pay - Collections Inbound and Outbound Services: Minimum of 1-2 years - Be attentive to details - Be able to work in a fast-paced environment - Have good working knowledge in MS Office applications: Word, excel, & PPT - Be able to adjust quickly and smoothly to changing priorities and conditions - Have ability to interpret data, identify trends, and make suggestions for improvements - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Additional Information:
All your information will be kept confidential according to EEO guidelines.
