Company Description:
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.
Job Description:
Training Team Manager to lead and develop a team of training professionals. The manager will oversee all aspects of training program development and implementation, including team management, curriculum design, budget control, LMS management, and stakeholder communication. The ideal candidate will have significant experience in training and development, proven leadership skills, and expertise in various training methodologies and technologies.
Qualifications:
Strong leadership, training expertise, and managerial skills. Essential qualifications include a related Bachelor's degree (Master's preferred for senior roles), training experience (including team leadership), proficiency in adult learning principles and various training methodologies, LMS familiarity, excellent communication skills, and analytical abilities. Desirable qualifications include relevant certifications, industry-specific experience, and strong budget and stakeholder management skills. In short, they must effectively manage their team, develop high-quality training, and align it with organizational goals.
