Company Description:
We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman. https://www.sutherlandglobal.com/
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Job Description:
Our mission is to deliver exceptionally engineered experiences for our customers and employees today, that will continue to delight tomorrow. We at Sutherland are seeking a Senior Associate with real-time Analytics, Microsoft Tools, Automation and AI experience to create exceptionally engineered brand experiences and are responsible for delivering high-quality software platforms on our proprietary customer agnostic SUTHERLAND SMARTCREDTM platform, built using Microsoft tools, automation framework and AI. We are a group of dynamic driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Responsibilities:
- Keep management updated: Should update the management on the status.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
- Strengthen relationships: Should work as a team and able to communicate effectively with customer and team members
- Take the lead: Able to debug the production issue quickly and provide the root cause analysis with resolution for the issue.
Qualifications:
To succeed in this position, you must:
- Should be hands-on with various internal tools like Application Management Tools like TFS, JIRA, ServiceNOW and applications/platforms
- Is responsible for fixing minor defects & debugging applications technically
- Is responsible for incident management & evaluation of incidents and route to respective team like Development, Dev Ops, Networking teams etc.
- Follow-up with teams and get the incident resolved
- Is responsible for mentoring any new Associates onboarding and provide clarifications, feedback and guidance on the process based on the Client, LOB
- Attend calls for any knowledge transfer
Qualifications: (To be Reviewed & Updated by The Hiring Manager basis the Requisition Raised)
- B.E / B.Tech / M.C.A Or Graduate, Postgraduate from a recognized university
- Minimum experience of 3+ years in work experience. US healthcare domain will be an added advantage
- Good knowledge on Microsoft.NET (C#, MVC), jQuery
- Good knowledge on Microsoft SQL Server 2022 and above
- Ability to communicate effectively, both verbally and in writing
