Company Description:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, our client is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting it’s vibrant user base!
Job Description:
- Provide email and chat support (no phone calls!) to platform's users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
Qualifications:
- Excellent written German (C1) and English (C1)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining complex topics in a clear, simple manner
Additional Information:
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Sutherland?
Apply now and let’s make customer support more human – one message at a time.
