Company Description:
Sutherland is a leading global provider of transformative digital services and solutions, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. Collaborating with iconic global brands, our market-leading technologies and digital engineering services drive rapid innovation and scalable business transformation. With over 363 unique inventions, including 250 AI-based innovations, we deliver groundbreaking digital outcomes through our seamless "as-a-service" model. Our tailored solutions help optimize business operations, create exceptional experiences, and enable clients to achieve their strategic goals with agility.
Job Description:
Role Description
This is a full-time on-site role, located in Cairo, Egypt, for a Customer Service Representative. Responsibilities include managing inbound and outbound customer interactions to provide support, resolving inquiries efficiently, ensuring customer satisfaction, and identifying opportunities to improve customer experience.
Qualifications:
Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
Ability to enhance Customer Experience and maintain high Customer Service standards
Strong communication, problem-solving, and interpersonal skills
Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences
Fluency in English
Additional Information:
Salary starts at 15500 in addition to allowances
Fully paid training
Guaranteed KPIs for 3 months
Social insurance
Medical insurance
