Company Description:
Sutherland is a global digital transformation company focused on delivering exceptional customer and employee experiences through a combination of human-centered design, AI-powered analytics, and automation. They offer a wide range of services, including business process outsourcing, digital transformation solutions, and technology services, spanning various industries like banking, healthcare, and insurance. Sutherland emphasizes a "One Sutherland" approach, fostering a culture of collaboration and innovation.
Job Description:
Sutherland is seeking detail-oriented and analytical individuals for the role of Content Moderator with a focus on Intellectual Property (IP). The ideal candidate will have hands-on experience in moderating content related to copyright, trademark issues, IP appeals, and general IP concerns.
This role requires strong decision-making skills, good analytical ability, and a keen eye for content violations while working in a non-voice back-end environment.
Qualifications:
Under Graduation & Graduation
Additional Information:
- Review and moderate user-generated content for compliance with IP policies and community guidelines.
- Evaluate and resolve issues related to copyright infringement, trademark violations, and IP appeals.
- Investigate and act upon reports of intellectual property misuse.
- Maintain high-quality moderation standards by staying updated on platform policies and IP laws.
- Document case actions and decisions accurately in internal systems.
- Ensure all decisions align with client guidelines and legal requirements.
Eligibility Criteria:
Education: Graduation is not mandatory.
Experience: Prior experience in Intellectual Property Content Moderation is essential.
Shift: Rotational shifts (if applicable)
Process Type: Non-Voice
