Company Description:
About Sutherland
Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
We are seeking an experienced Telephony Engineer with 5+ years of expertise in integrating and managing enterprise telephony platforms. You will be responsible for configuring and maintaining SIP-based call flows, CTI integrations, and multi-platform telephony environments to support enterprise-grade communication systems.
Responsibilities:
- Design, configure, and maintain SIP trunks, call routing, and dial plans.
- Integrate telephony platforms with CTI and enterprise systems.
- Collaborate with network engineers to optimize QoS for voice traffic.
- Ensure high availability and redundancy across telephony environments.
- Monitor and troubleshoot SIP signaling and RTP streams.
- Document call flows, configurations, and integration standards.
- Collaborate with AI/ML and integration teams for seamless API-level integrations.
- Ensure compliance with enterprise-grade security standards.
Qualifications:
- Bachelor’s degree in Telecommunications, Computer Science, or related field.
- 5+ years of experience with enterprise telephony solutions.
- Strong knowledge of SIP, RTP, and VoIP protocols.
- Hands-on experience with Avaya, Genesys, Cisco, or Twilio.
- Familiar with CTI integrations and SBCs.
- Relevant certifications are a plus.
