Company Description:
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for a Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed.
Job Description:
Team Managers in this role get to:
Impact the business:
By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
Manage administrative responsibilities:
Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others:
Develop, train, and manage team members.
Strengthen relationships:
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high:
Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line:
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherland’s reputation:
Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed:
Relay important information in the form of timely and accurate reports. ork with you!
Qualifications:
Our most successful candidates will have:
- A Bachelor’s degree preferred but not required.
- At least 2 years of experience in technical sales with sales as the main KPI.
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Knowledge of metrics, their measurements, thresholds, targets, and process owners.
- A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a team player.
- Proficient in English language.
- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
