Company Description:
About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job Description:
We are seeking a highly skilled Team Manager to lead a backoffice operations team supporting a global technology client. This role requires strong leadership, analytical capabilities, and excellent presentation skills to manage performance, drive continuous improvement, and maintain high levels of client satisfaction. The Team Manager will be responsible for managing KPIs, creating action plans, and fostering a culture of accountability and growth.
- Team Leadership: Lead and mentor a team of consultants, managing performance, providing guidance, and fostering a positive team culture, collaborative environment.
- Performance Management: Monitor and optimize KPIs, including productivity, quality, and attrition, while conducting regular evaluations and providing constructive feedback.
- Client and Stakeholder Engagement: Represent the team in client meetings, deliver impactful presentations, and maintain strong relationships with internal and external stakeholders.
- Project Oversight: Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
- Strategic Planning: Collaborate with senior management to develop and implement operational strategies, manage projects, and drive continuous improvement initiatives.
- Operational Excellence: Analyze performance data, identify trends, and implement corrective actions to enhance efficiency and productivity.
- Talent Management: Participate in recruitment and onboarding processes to maintain a high-performing team, while staying updated on industry best practices.
Qualifications:
- Bachelor’s degree in business administration, Management, or a related field.
- 2–3 years of experience in a leadership role, preferably in backoffice or contact center operations.
- Proven track record of successfully managing and motivating teams to achieve goals.
- Strong presentation skills and ability to communicate effectively with clients and leadership.
- Must complete a data analysis skills test as part of the selection process.
- English level: B1 or higher(written and verbal).
- Proficiency in Microsoft Office Suite(Excel, PowerPoint) and familiarity with project management methodologies (Agile/SCRUM preferred).
- Strong analytical skills to interpret data, identify trends, and propose improvements.
- Excellent organizational and time management skills; ability to prioritize effectively.
- Adaptability and resilience in a fast-paced, dynamic environment.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
