Company Description:
You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
Job Description:
Sutherland is seeking a reliable and attentive person to join us as a Facilities & Property Management Sr. Associate. We are a group of supportive and hardworking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Key Responsibilities
Facilities Operations & Maintenance
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Manage day-to-day facilities operations including leasehold improvements, equipment upkeep, and site maintenance
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Ensure functionality and readiness of all office equipment and physical workspace
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Conduct regular facility inspections and implement preventive and corrective maintenance programs
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Supervise contractors for general repairs, pest control, and scheduled maintenance activities
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Oversee workspace readiness including seat assignments, relocations, and partition installations in coordination with Capacity Planning
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Monitor utilities consumption (electricity and water) and maintain accurate tracking reports
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Ensure Asset Maintenance Contracts (AMC) are updated and all equipment (UPS, AC units, gensets) are regularly serviced
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Maintain organized documentation of service reports, contracts, and compliance records
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Support implementation of health and safety standards across the site
Ticketing & Service Management
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Manage and resolve facility-related requests via ticketing systems within agreed SLAs
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Monitor ticket queues to avoid backlog and aging issues
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Provide timely updates and coordinate approvals with stakeholders
Project & Site Management
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Support project teams in site build-outs, renovations, and rehabilitation activities
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Coordinate project schedules and maintenance work with internal departments to minimize disruption
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Participate in weekly seat planning and operational meetings
Stakeholder & Vendor Management
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Respond to internal requests for office setup (meetings, training, onboarding sessions)
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Collaborate with Capacity Planning for workspace and equipment requirements
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Coordinate with building administration on facility concerns and maintenance issues
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Liaise with vendors, lessors, and government agencies (e.g., PEZA, local authorities) to ensure compliance
Training & Development
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Participate in continuous learning and development programs to enhance technical and operational competencies
Qualifications:
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Bachelor’s Degree in Electrical or Mechanical Engineering
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Required : Licensed Electrical or Mechanical Enginee
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Willingness to work extended hours or flexible schedules, as needed
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Must be willing to report on-site at Sutherland Davao, located in Luisa Square IT Building, Villamor St., corner Emilio Jacinto Extension, Davao City, 8000 Davao del Sur
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Knowledgeable in civil and structural building construction, including interior and exterior works
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Proficient in designing and computing Electrical and Mechanical plansHands-on knowledge in the operation and maintenance of generator sets, UPS systems, and other critical facility equipment
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Capable of evaluating vendor preventive maintenance reports and recommending appropriate action plans
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Basic project management skills with experience supporting site build-outs, renovations, and maintenance projects
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Familiarity with facilities operations, including utilities monitoring, equipment maintenance, and workplace management
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Strong analytical skills with the ability to interpret data, identify trends, and recommend improvements
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Excellent attention to detail with strong organizational and documentation skills
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Effective verbal and written communication skills; able to communicate in a clear, professional, and constructive manner
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Demonstrates professionalism, confidentiality, and high ethical standards at all times
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Strong customer service orientation with the ability to build relationships with internal and external stakeholders
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Proactive team player with the ability to develop trust and collaborate effectively across teams
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Highly adaptable and able to quickly adjust to changing priorities and work environments
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Strong work ethic, integrity, flexibility, and leadership or coaching capabilities
Additional Information:
All your information will be kept confidential according to EEO guidelines.
