Company Description:
Sutherland is a global leader in driving business and digital transformation, delivering exceptional experiences as one of the largest process transformation companies in the world. Our approach is to offer an integrated portfolio across artificial intelligence, intelligent automation, advanced analytics, and digital services to create innovative solutions tailored to the industries we serve, turning legacy environments into state-of- the-art business enablers. Our global operations are present in countries including Bulgaria, Canada, China, Colombia, Dubai, Egypt, India, Jamaica, the Kingdom of Saudi Arabia, Kosovo, Malaysia, Mexico, the Philippines, South Africa, the United Kingdom, and the United States. Sutherland Global Services is headquartered in Rochester, NY, USA. More information about the company can be found at https://www.sutherlandglobal.com/
Job Description:
We are seeking an experienced bilingual Talent Management Specialist to join our HR Shared Services team in Colombia. This role provides operational support for Talent Management processes for Spanish-speaking employees in the US and LATAM, ensuring seamless execution of performance cycles, talent reviews, learning programs, and data accuracy in Workday.
As a linguistic and cultural bridge, the specialist enhances the employee experience by ensuring accurate Spanish-language communication and alignment with US and LATAM talent governance standards. This is a work-from-office role.
Key Responsibilities
Learning & Development (L&D)
- Coordinate execution of learning and development programs, including onboarding, functional training, leadership development, and compliance training.
- Manage training calendars, logistics, nominations, attendance tracking, and post-training feedback.
- Partner with internal trainers, external vendors, and HR stakeholders to ensure effective delivery.
- Track learning completion, effectiveness metrics, and maintain training records.
Performance Management
- Support end-to-end performance management cycles, including goal setting, mid-year and year-end reviews, and calibration activities.
- Coordinate timelines, communications, reminders, and follow-ups with managers and employees.
- Track completion status, exceptions, and escalations.
- Prepare performance dashboards, reports, and leadership summaries.
Talent Acquisition Coordination
- Act as a coordination point between Talent Acquisition teams, hiring managers, and HR stakeholders.
- Support requisition tracking, interview scheduling, candidate communication, and offer process coordination.
- Maintain hiring trackers, dashboards, and recruitment metrics.
- Support onboarding coordination in partnership with HR Operations and L&D teams.
Policy, Compliance & Operational Excellence
- Ensure all processes adhere to US labor laws, internal policies, and HR best practices.
- Maintain audit readiness through strong documentation and governance discipline.
- Mentor junior team members and standardize best practices across delivery.
- Drive continuous process improvements and contribute to enhancements in Talent Management workflows and Workday utilization.
Qualifications:
- 3+ years of HR administration, Talent Management, Learning & Development, or related HR operations experience.
- Experience supporting international or Spanish-speaking employee groups preferred.
- Native or near-native Spanish fluency, with strong English verbal and written communication skills.
- Hands-on experience with Workday Talent, Performance, and Learning modules.
- Bachelor’s degree in HR, Organizational Development, Psychology, or related field; Master’s preferred.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
