Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
The New Hire Compliance Manager is responsible for overseeing, executing, and auditing the continuous identity and physical location verification processes across the remote employee life cycle. Grounded in the corporate Identity & Location Verification SOP, this role ensures strict adherence to pre-hire validation, onboarding checks, continuous monitoring using advanced technology (Sentinel Vision, Zscaler, Webex Console, and Yubikey biometric hardware tokens), exception management, and client incident reporting.
Key Responsibilities & Duties
Lifecycle Identity & Location Assurance
- Pre-Hire & Onboarding Audit: Oversee multi-point identity validation during recruitment (video interview image capture, SHL behavioral assessment photo capture, and Webex-based I-9 document verification via Sterling Portal).
- Day 1 New Hire Orientation (NHO): Monitor individual breakout identity checks, ensure camera visual verification matches stored I-9 records, and oversee Webex Admin Console IP and geographic location checks.
- Training-Stage Verification Governance: Audit daily training identity checks to ensure 100% trainee camera verification against enrolled reference photos, and oversee mandatory go-live identity gate audits.
- Quarterly & Event-Driven Revalidation: Direct 100% coverage quarterly identity validation across active operations teams, ensuring timestamped visual ID card checks, and photo captures are logged.
Continuous Technology & Hardware Monitoring
- Sentinel Vision Monitoring Oversight: Manage operational compliance for the Sentinel Vision (Lite) continuous workstation monitoring system, tracking alerts for loss of face match, multi-person frame detection, and screen recording activity.
- Physical & Hardware Audits: Enforce physical location checklist audits, including PC/monitor asset tag verification, wall outlet types, ISP modem validation, travel router/VPN checks, and phone verification.
- Alternative Token Governance: Oversee the biometric Yubikey opt-out program for clients prohibiting Sentinel deployment, ensuring in-person/on-camera enrollment standards.
Exception Management & Incident Escalation
- Incident Response & Investigation: Act as the primary compliance point of contact when identity or location discrepancies occur. Immediately pause training/system access, perform trigger escalation and create iSmart IT Incident (INC) tickets for Information Security.
- Client & Executive Notification: Lead rapid escalation protocols, ensuring immediate notification to Account Teams for confirmed or suspected impersonation cases.
- Cross-Functional Coordination: Collaborate with InfoSec, IT/Logistics, Asset Recovery, Talent Acquisition, Service Delivery, and HR to resolve access/location violations within defined SLAs (e.g., 24-hour escalation targets).
Compliance Governance, Data Security & Reporting
- Record & Evidence Management: Ensure all timestamped evidence records, photo captures, and audit trails are securely maintained in eDMS (and interim Smartsheet logs) in compliance with 90-day retention policies.
- Performance & Risk Reporting: Consolidate findings across all identity-verification checkpoints into monthly Performance & Risk Reports for executive review.
- Threat Intelligence Reviews: Participate in threat-intelligence reviews to evaluate emerging remote impersonation risks and recommend control enhancements.
Qualifications:
- Education: Bachelor’s degree in business administration, Human Resources, Criminal Justice, Information Security, Compliance, or related field.
- Minimum of 1 to 3 years of experience in Talent Management, Recruitment, or HR Operations, with demonstrated leadership in US HR program delivery.
- Soft Skills: Exceptional attention to detail, strong analytical and investigative skills, firm adherence to ethical standards ability to manage sensitive HR data with integrity. Proficiency in MS Office tools and data privacy guidelines, and strong executive communication skills.
Key Performance Indicators (KPIs)
- Audit Coverage: 100% compliance rate on mandatory training stage and quarterly operational identity checks.
- SLA Adherence: 100% compliance with defined review SLAs for Sentinel alerts and iSmart incident escalations.
- Data Security & Integrity: Zero unauthorized data retention or privacy breaches across identity records.
- Client Trust: Rapid turnaround and complete documentation on all client-notified impersonation inquiries.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
