Company Description:
As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness.
- Heavy reliance on live agents for routine inquiries, driving up operational costs and response times.
- Inconsistent support experiences across different channels, impacting customer satisfaction.
- Increasing demand for fast, personalized support as customer expectations evolved.
Traditional support channels like voice and email struggled to keep pace with rising inquiry volumes. To sustain high service standards while optimizing costs, the company sought an intelligent solution that could enable seamless self-service, enhance efficiency, and ensure complex issues were swiftly escalated to live agents.
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a Director. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Director in this role get to:
Be the Expert: Full lifecycle recruiting experience - understanding the job descriptions, sourcing, screening and qualifying the right candidates, negotiating and closing offers.
Source candidates using Internet-based sourcing techniques: job boards, search engines, social networking tools etc.
Conduct professional assessment and verification for skills, experience, availability, compensation, willingness to travel/relocate and overall suitability for the position.
Prepare submission documents for each shortlisted candidate and schedule interviews.
Be the Point of Contact: Communicate with candidates throughout the hiring process. Form strong relationships
Qualifications:
Our most successful candidates will have:
- Bachelor's degree in Information Technology or Human Resource Management OR relevant field
- 8-10 years of experience as a Team Manager Sourcing Specialist, Agency or In-house recruiter or similar role
- Experience in screening and evaluating candidates through various methods (phone interviewing, writing assessments etc.)
- Familiarity with HR databases such as Naukri Monster, Shine, LinkedIn, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
- Excellent verbal and written communication skills (particularly business email writing knowledge)
- Excellent technical proficiency with Microsoft Word, Excel and Outlook
- Good time management skills with ability to handle various open positions simultaneously
Additional Information:
All your information will be kept confidential according to EEO guidelines.
