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Director - Infrastructure

Contract Type:

Permanent WAH

Location:

Rochester - NY

Date Published:

01-14-2026

Job ID:

REF37592M

Company Description:

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description:

The Enterprise Infrastructure Architect defines and governs the organization’s end-to-end infrastructure strategy across on-prem, cloud, and hybrid environments.

This role ensures infrastructure platforms are secure, resilient, cost-effective, and aligned with business and application strategies.

Key Responsibilities:

  • Establish enterprise-wide infrastructure architecture standards for compute, storage, network, identity, and cloud.
  • Develop 3–5 year infrastructure modernization roadmaps, including cloud adoption and hybrid strategies.
  • Design and govern cloud and hybrid architectures across AWS, Azure, GCP, and OCI, including landing zones, guardrails, and governance models.
  • Review and approve infrastructure designs for major initiatives and programs.
  • Optimize infrastructure for cost, performance, availability, and scalability.
  • Embed security-by-design principles aligned with Zero Trust and regulatory requirements.
  • Define and oversee high availability and disaster recovery architectures, including RTO/RPO targets and resilience testing.
  • Lead governance through reference architectures, standards, lifecycle management, and Architecture Review Boards.
  • Reduce technical debt and technology sprawl through rationalization and standardization.

Core Technical Domains:

  • Compute: Virtualization (VMware, Hyper-V), containers (Kubernetes, OpenShift).
  • Storage & Backup: SAN/NAS, object storage, DR and backup strategies.
  • Identity & Access: Active Directory, Azure AD, IAM, SSO.
  • Automation & Observability: Terraform, ARM, Ansible, monitoring tools.

Qualifications:

Skills & Experience:

  • 10+ years of enterprise infrastructure architecture experience.
  • Deep expertise in multi-cloud and hybrid environments.
  • Strong background in automation, governance, and security alignment.
  • Familiarity with enterprise architecture frameworks (e.g., TOGAF).
  • Excellent documentation, diagramming, and executive communication skills.
  •  

Typical Deliverables:

  • Enterprise and cloud architecture diagrams
  • Cloud landing zone and reference architectures
  • Infrastructure modernization roadmaps
  • Technology rationalization assessments
  • Disaster recovery and resilience designs

Additional Information:

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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