Company Description:
We are One Sutherland
— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
NiCE employees are highly motivated, self-starters who thrive on achieving success after success for our customers. NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a Delivery Solution Architect (DSA) for the NICE program. Responsible for creating project documentation deliverables, is technical leader of the project including leading the technical transition from Sales to Services, PM technical advisor, supports regional, global and high-profile accounts and works directly with Sales, Product House and Service organizations to ensure the readiness of all the parties involved.
The Delivery Solution Architect (DSA) performs a wide range of duties including some or all the following:
- Ensure that customer business requirements are accurately captured, documented, communicated, and understood by professional engineer, consultants, business and technology management both internally at NICE and by customers
- Validates that the solution and configuration designed by SE/SA is correct and applicable.
- Identifies dependencies, risks and important milestones in the implementation phase, to ensure a successful and on-time delivery.
- Prepares the customer’s team, NICE team and the environment for the deployment process.
- Develop technical work plan and effort estimates including risk mitigation and contingencies
- Develops and handover the delivery plan to the PSE(s) and act as coach and mentor for PSEs
- Use best practice methods, quality standards, and guidelines on all project phases
- Assist Project Managers and mentor Professional Services Engineers as required to successfully deliver projects
- Developing Expertise in role, becoming familiar with at least one NICE Enterprise product
- Directed in several aspects of work. Relies on more experienced team members and mentoring, seeks professional guidance
- Competent in at least two NICE Enterprise products
- Provides Input to writing scope statements
- Provides estimates for work packages
- Develops assigned project deliverables such as design and architecture documents specific to project
- Interacts with Customers and NICE project teams to deliver project objectives
Qualifications:
- Degree in relevant field
- Experience implementing enterprise software in relevant vertical markets (e.g. financial services, telco), and/or Sales compensation experience with an ICM packaged solution
- Services/financial industry experience+
- Data analysis or reporting skills
- Outstanding customer-facing written and verbal communication skills
- Data Analysis experience preferred
- NICE products experience preferred
Additional Information:
This is a Hybrid model position in Bogotá Sutherland's Facilities at Torre Krystal.
