Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.
Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.
Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Job Description:
Job Description:
Candidate Experience & Communications Strategist
The Candidate Experience & Communications Strategist plays a key role in shaping how Sutherland’s employer brand is perceived throughout the candidate journey. This is a highly strategic role focused on identifying communication gaps, aligning external messaging with our brand narrative, and ensuring a cohesive, engaging, and impactful experience for candidates across all touchpoints — from the career site to job descriptions, emails, and social platforms.
This person will bring a strong background in candidate experience, marketing communications, and data-driven thinking to uncover insights, optimize messaging, and craft experiences that truly reflect who we are as an employer.
Key Responsibilities
- Design and optimize the candidate journey strategy, ensuring all touchpoints (career site, job descriptions, emails, social media, etc.) reflect a consistent and compelling brand experience.
- Own the content strategy for the career site, working closely with the brand and design teams to keep it current, relevant, and aligned with candidate needs.
- Analyze candidate feedback and behavior data(from platforms like Qualtrics and Google Analytics) to uncover pain points, gaps, and opportunities in communication.
- Partner with Digital Marketing, Brand, and TA teams to align messaging across all candidate-facing channels, including LinkedIn Life, Glassdoor, and job platforms.
- Collaborate with designers and content leads to craft clear, engaging storytelling and campaign messaging tailored to candidate interests.
- Ensure job descriptions, recruitment campaigns, and email communications follow brand tone and reflect our EVP.
- Liaise with the career site vendor to ensure optimal performance, troubleshoot issues, and manage content updates.
- Monitor trends and platform updates to continuously improve our candidate communication strategy.
Qualifications:
Must-Have Skills
- Strategic Thinking: Ability to analyze the full candidate journey and design impactful messaging strategies that align with brand goals.
- Brand & Communications Expertise: Strong grasp of employer brand principles, tone of voice, and storytelling across digital channels.
- Data Interpretation: Experience using data to inform decision-making, identify gaps in communications, and optimize candidate touchpoints.
- Project & Stakeholder Management: Comfortable working across functions (TA, Design, Marketing, Vendors) and managing multiple priorities.
- Digital Marketing Knowledge: Understanding of digital marketing channels and how candidates engage with platforms like LinkedIn, Glassdoor, and career sites.
Tools & Platforms
- Qualtrics(or other survey platforms): for analyzing candidate experience feedback.
- Google Analytics: to track behavior and performance across the career site.
- ATS/CRM Tools(SmartRecruiters, SuccessFactors, etc.): basic understanding of how candidates flow through the funnel.
- Collaboration Tools: Slack, Google Workspace, Workzone or similar platforms.
Nice to Have
- Basic SEO knowledge: Understanding of how search engines affect visibility of job descriptions and career site content.
- Experience in content audits or copywriting: Especially helpful when standardizing messaging across multiple candidate-facing materials.
- BPO experience.
Language
- Fluency in English(written and spoken) is essential, given global collaboration and brand alignment responsibilities.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
