Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise, and we bring them to global iconic brands through market-leading technology and business process excellence.
We've created 363 unique inventions, 250 of which are AI-based, protected under several patent grants in critical technologies. With these advanced products and platforms, we drive digital transformation at scale and deliver everything through a seamless "as-a-service" model.
We don't just enable change, we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description:
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Qualifications:
Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
Additional Information:
🚀 How to Apply. Meet Aura, our AI Recruiter!
Applying is quick and 100% digital. Here's how it works:
1️⃣ Start your process with Aura
Click "Chat to Apply" and wait a few seconds for the chat window to open. Aura will ask you a few quick questions to get to know you better.
2️⃣ Complete your Language Assessment
You'll receive a link via email to complete a short English assessment. Most candidates finish it in under 20 minutes. The sooner you complete it, the faster your process moves forward.
3️⃣ Interview with Aura AI
You'll get an email invitation for a short video interview with Aura (approx. 15 minutes). Once you're done, a recruiter will review your process and contact you.
✨ That's it: three simple steps and you're on your way to joining Sutherland!
All your information will be kept confidential according to EEO guidelines.
