Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description:
- Handle travel-related service requests through inbound/outbound voice communication.
- Use Amadeus GDS (Cryptic platform) to manage airline bookings, issue/reissue tickets, and process exchanges and refunds.
- Assist with flight cancellations, fare recalculations, and itinerary modifications based on customer needs.
- Review and verify passenger and ticketing information to ensure accuracy and compliance with airline policies.
- Coordinate with airline helpdesks or internal support teams to resolve complex booking/ticketing issues.
- Maintain process quality and SLAs while delivering exceptional customer service.
Qualifications:
Education Qualification - High school Diploma / Graduate any will do.
Work Experience - 12 months travel GDS background
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to work in a team-oriented environment.
Additional Information:
- Flexible to work in rotational shifts, including night shifts, weekends, and public holidays.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com.
