Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
- Consultants in this role get to:
Ensure technical support for customers by using troubleshooting processes and demonstrating product benefits. - Basic troubleshooting: Technical support and general customer service questions. Guide through mobile device setup and configurations
- Ensure the customer receives satisfactory support: Experience across all channels handled to assist and handle a broad range of customer cases. Gather customer information, troubleshoot technical and account issues; and Escalate cases as needed. Update customer information and transaction information as needed in the database. Guide customers through the process of online activation of subscriptions.
Qualifications:
Qualifications
Requirements:
- Good knowledge of English is desirable (B1)
- 6 Months Tenure in the current Role
- 100% P2G performance
Additional Information:
All your information will be kept confidential according to EEO guidelines.
